03 Sep About Curbside Service
The Board office has received a number of complaints from consumers who do not like curbside service. You have probably heard the same complaints. We want to clarify the Board’s position.
Although you are required to operate in a manner that adheres to the Governor’s Executive Orders and local laws, and is consistent with CDC guidelines, you are not required to provide strict curbside service IF you can operate safely some other way, based on the physical size and configuration of your facility. The Board believes curbside service is the safest way for most hospitals to operate under current conditions and it remains our general recommendation, but it is not a requirement.
Although Governor Hogan has announced the start of Phase III, we are not back to business as usual.
However you choose to operate, you should still maintain social distancing as much as possible and require all staff to wear masks at all times. If you let clients in, they too should be masked the entire time.
Please remind your client that curbside services protect you, your staff, and your families – not just clients who may be willing to take a higher risk.
Elizabeth Callahan, DVM